Application Analyst
About the Role
An exciting ongoing opportunity for an Application Analyst is being offered by Swinburne’s Student Application team. In this role you will ensure IT application services are being effectively delivered to enable the University to optimise operational efficiency and effectiveness.This role is responsible for working in partnership with stakeholders and colleagues to develop improvements to Research applications employed across the University. This involves analysis and definition of business requirements, supporting user testing and business process re- engineering. In collaboration with members of the various University business units this position is responsible for driving a high standard of customer service to ensure recognition of, and responsiveness to, the needs of internal and external clients.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Demonstrated experience in supporting Research systems, such as Research Master
- Demonstrated experience in software incident management and problem management including investigation, resolution, and communication.
- Excellent oral and written communication skills.
- A strong customer service orientation with a focus on results and quality of service.
- Ability to work on multiple tasks at any one time while maintaining high quality standards.
- Ability to exercise substantial initiative and high- level judgement and to work independently or as part of a team to deliver outcomes within defined timeframes
Qualifications
Relevant qualifications and extensive relevant experience; or an equivalent combination of relevant experience and/or education/training. ITIL Foundation certification